- Internet Explorer always saves the same file instead of the
new file
- DataGATE did not reply
- Error message "Server busy"
- Error message "Invalid serial number"
- Error message "No data available"
- It is not possible to open a "dvd" file from the
Open/Save File window
- Error message "Invalid input range"
- Error message "Communication error"
- When the DataGATE address is entered, the internet browser
goes on the WWW
- Navigation at DataGATE Software
After retrieving a new data experiment, the saved file is still the
same.
Answer: This is a bug in Internet Explorer versions lower than version 6.0.
The saved file is still available in the cache. You can solve this problem by
changing some settings in the Internet Explorer options.
Start the re-configuration by clicking on the Internet Explorer icon on the
desktop with the right mouse button.
Go to:
Properties/General/Temporary Internet files/Setting/Check for newer versions
of stored pages
Click on the "Every visit to the page" radio button. Close the
setting windows by clicking on "OK" in each window.
Figure 1: Internet Explorer settings
Check several steps:
Did you start DataGATE before plugging in the cable? If so, plug
the cable into DataGATE and start again.
Have you reset the DataGATE? If so, you will need to change the
TCP/IP setting on the DataGATE.
Note: After resetting the DataGATE, the IP
address, Netmask and Gateway configuration are reset to the default
configuration.
Check if the network settings are still OK. You will have to open the
command prompt window (Start/Command Prompt).
Enter the following command in order to check your network interface
card:
ping IP address of your local PC
Figure 2: Ping command
If your PC replies, your network settings are still working.
Enter the following command in order to check the DataGATE:
ping IP address of DataGATE
If the DataGATE replies, the connection between the
DataGATE and the PC is OK in terms of hardware.
If there is no reply, check all the cables and your network interface card.
It may be necessary to reset DataGATE.
If the following message appears, one of two factors may be responsible.
Figure 3: Server busy error message
1. You have clicked a DataGATE command icon more than once.
2. If you are working in a company network where multiple users have access
to DataGATE, it is possible that another colleague is currently
communicating with the DataGATE/AlphaGUARD.
If the following message appears, the AlphaGUARD you are working
with has not been entered in the DataGATE software.
Figure 4: Invalid serial number
This could happen if, for example, you are working with an
AlphaGUARD from another company or if you have a new
AlphaGUARD and have not yet installed the new software on
DataGATE.
You can check whether the AlphaGUARD has been entered in the
software using Menu 9.1.
Figure 5: No data available
If the above message appears, you have tried to read data from an experiment
which just started a few minutes ago and no data are present at the moment.
It is only possible to open the file if the extension (here "dvd")
is combined with a program that can open such a file (for example,
AlphaVIEW/EXPERT or DataEXPERT.
In some input fields there are several check routines. The software checks
whether all the input fields have been filled and/or are correct.
Figure 6: Example of an invalid input range error
message
Your input was not correct, please try again.
If the following message appears, there is a problem with one or all of the
data files stored on the AlphaGUARD. Normally, you will be able to
read the last experiment using Menu 3. All the other experiments will be lost.
You will need to reset the AlphaGUARD using Menu 5.
Figure 7: Communication error
If your company uses a proxy server to go on the internet, the following
setting adjustments need to be made so that you can access the
DataGATE over your local network without going on the WWW when you
enter the address.
Figure 8: Error message "425 HTTP Error"
Start the re-configuration by clicking on the Internet Explorer icon on the
desktop with the right mouse button.
Go to:
Properties/Connections/LAN Settings/Proxy server: Advanced
Figure 9: Proxy server settings for Internet Explorer
Click at the yes/no field for activate "Bypass proxy server for local
addresses". Afterwards click at "Advanced" and following window
will appear.
Figure 10: Proxy server settings for Internet Explorer
In the field "Exceptions" (Do not use proxy server for addresses
beginning with:) you have to fill in the IP address (here 192.168.99.99 and
192.168.10.22) and/or alias name IP address (here DataGATE1). You have to close
all windows with pressing the "OK" button.
Open program Netscape Communicator/Navigator.
Go to:
Properties/Settings/Advanced/Proxies/Manual Proxy configuration
Figure 11: Proxy server settings for Netscape
Communicator/Navigator
Following window appears:
Figure 12: Proxy server settings for Netscape
Communicator/Navigator
In the last field on the page (Exception. Do not use a proxy server for
domains beginning with:) you will need to enter the IP address (here
192.168.10.22 and192.168.99.99) and/or the alias name (here DataGATE1) of the
DataGATEs that are in the local network.
You have to close all windows with pressing the "OK" button. It is
necessary the restart Netscape Communicator/Navigator
Note: To navigate, please do not use the browser icons. Use
only the icons which are implemented in the DataGATE software.
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